Frequently Asked Questions
This can happen sometimes, first check your spam folder to make sure it's not there. If you still can't find it, please contact us via email.
Of course! You will receive an email from Correos with the tracking number when we have sent it. If you cannot find it, check your spam folder or write to us and we will provide it to you.
If for any reason after your purchase you are not satisfied with your order, you have a period of 14 calendar days from receipt of the order to request a return.
If you wish to make a return, please contact us and let us know by email. Once you have notified us of your intention to return the product and have filled out the withdrawal form (available here ) , the return will be processed.
For the return, we will send you a label that you must stick on the package and send it to us at the address we indicate through any post office. Remember that you have a period of 14 days from the time you notify us of your intention to return the product to send it back to us.
The amount will be refunded to you within a maximum period of 14 calendar days from when we receive the product and the necessary checks are made.
You will be responsible for the costs associated with the return unless the products are defective.
Resurrection Wear reserves the right to refuse returns that are notified or sent after the specified deadline, or products that are not in the same condition as when they were sent. In this regard, returned products must be in their original condition and retain all labels.
Please write to us as soon as possible and if the order has not left our warehouses we will exchange it without any problem. If it is already on its way or you already have it at home we can exchange it but you will have to assume the costs of the return. Please contact us and we will tell you how to proceed.
In either case, this will only be possible if we have stock available in the size you want.
First of all, we are very sorry :(
Send us a photo of the incorrect or damaged product with your order number so we can assess your case and manage the return.
Please write to us as soon as possible with your order number and new address and we will do our best to arrange delivery.
Only Click&Collect orders can be collected in person during the event days and at the official merch stand within the festival grounds.
Once the order has been placed, we will get to work to ensure that it arrives at your home as soon as possible. Delivery times are subject to stock availability (if you order a product that is out of stock, we will contact you to let you know). In other cases, the average delivery time is:
Peninsular Spain: 3-5 business days
Canary Islands, Balearic Islands, Ceuta and Melilla: 5-7 business days
Europe: 10-14 business days
Peninsular Spain
€6.00 (free shipping on purchases over €50.00)
Canary Islands, Balearic Islands, Ceuta and Melilla
€12.00 (free shipping on purchases over €50.00)
Europe
12,00€
Shipping costs will be calculated at check-out. Possible export and customs fees are not included.
We ship all over Spain and Europe. If you cannot find your country of residence, please contact us by email.
If you have not received your order before then, please contact Correos and provide them with your tracking number so they can help you locate it. If you need additional help, please contact us with all the information you have and we will try to help you.
In some cases, the shipping service is unable to deliver your order. This may happen because the address is incomplete or incorrect, or for other reasons beyond our control. When we receive a returned order, we will contact you to arrange a new collection.
Please note that if you enter your address incorrectly, you will have to pay the shipping costs again so that we can resend the package to you.
This depends on many factors. Most of the time when a product is out of stock we do not restock it, but we recommend that you keep an eye on our social networks, if there are stock replenishments we always announce it in advance.
In addition, any surplus stock from the festival is put up for sale on the website a few weeks after the event has passed.
Inside each product you will find a size guide. Follow the instructions in the drop-down menu to choose the right size for you.